Refund policy

At Valence Clothing, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we have established the following return and refund policy to minimize loss for both parties involved:

  1. Eligibility for Returns:

    • We accept returns within 7 days of the delivery date.
    • To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at Shopvalence.in to request a return authorization.
    • Please include your order number and reason for the return in your communication.
    • Once your return request is approved, we will provide you with instructions on how to return the item(s).

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item received, damaged item).
    • We recommend using a trackable shipping method to ensure the safe return of your item(s).

  4. Refund Process:

    • Once your return is received and inspected, we will process your refund within [number] business days.
    • Refunds will be issued to the original form of payment used for the purchase.
    • Please note that shipping charges are non-refundable unless the return is due to an error on our part.

  5. Exchanges:

    • If you would like to exchange an item for a different size or color, please indicate this in your return request.
    • Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.

  6. Final Sale Items:

    • Final sale items, including clearance or discounted items, are not eligible for returns or exchanges unless they are defective or damaged upon receipt.

  7. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact us immediately upon receipt to arrange for a replacement or refund.

By adhering to this return and refund policy, we aim to minimize loss while ensuring that you have a positive shopping experience with Valence Clothing. If you have any questions or concerns regarding our policy, please don't hesitate to contact us. Thank you for choosing Valence Clothing.